Return Policy for White Angel JO

Thank you for shopping with White Angel JO! We strive to provide quality computer products, parts, laptops, and monitors to meet your needs. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

• Time Frame: Returns are accepted within 14 days from the date of purchase.
• Condition: Items must be unused, in original packaging, and in the same condition as when you received them. Products with visible signs of use, damage, or alteration may not be eligible for a return.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for returns:

• Opened software or digital downloads.
• Items damaged due to misuse, improper installation, or unauthorized repair.
• Items marked as “final sale” at the time of purchase.

3. Return Process

• Step 1: Contact our customer support team at [email protected] with your order number and details about the item you wish to return.
• Step 2: Our team will review your request and provide return instructions, including the return address.
• Step 3: Pack the item securely and send it back using a trackable shipping method.

4. Refunds

• Processing Time: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.
• Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product, please contact our customer support team with details.

6. Contact Us

For questions about our return policy or assistance with a return, please reach out to our customer service team at [email protected].